E-Commerce Coordinator

E-Commerce CoordinatorLocation: Petersfield, HampshireHours: 37 hours per week, full- time, with flexible workingSalary: £28,000 – £32,000 per annum DOEAbout UsWith over a century of expertise, we’re proud to be recognised as specialists in sports and security fencing. As a fourth-generation, family-owned business, our legacy is built on trust, craftsmanship, and long-standing customer relationships. We’re known for delivering exceptional products and service and we take that responsibility seriously.About the RoleWe’re looking for a proactive and strategic E-Commerce Coordinator to take full ownership of our online shop. You’ll play a key role in driving digital sales performance, enhancing the customer journey, and ensuring our product offering is competitive and well-represented online.This role is perfect for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and is excited to make a measurable impact on both B2B and B2C sales.Key ResponsibilitiesManage day-to-day webshop operationsMaintain accurate, engaging product listings and pricingCoordinate with technical teams to ensure site performance and securityDevelop and implement digital strategies to grow traffic and conversionsSupport marketing campaigns across email, SEO, and social mediaUse analytics to drive continuous improvementEnhance the customer journey and reduce cart abandonmentManage tools like live chat, FAQs, and customer feedbackWork closely with procurement and warehouse teams on stock accuracyMonitor competitor activity and report on key KPIsWhat We’re Looking ForProven e-commerce experience (construction or trade sectors a plus)Strong knowledge of Google Ads, Analytics, SEO, and social platformsData-driven mindset with strong commercial awarenessOrganised, communicative, and customer-focusedYou’ll Succeed If YouBring a proactive, solutions-focused attitudeSee both the small details and the big pictureCommunicate clearly and work well with othersAre committed to creating a seamless digital customer experienceWhat’s In It for YouWe believe great work deserves great rewards — here’s what we offer:Salary: £28,000 – £32,000 per annum DOEBonus: Company performance-basedLeave: 25 days bank holidays (including Christmas shutdown)Flexibility: Option to buy 5 extra days of annual leaveFamily Support: Enhanced maternity, paternity & adoption leaveWellbeing: Enhanced sick pay & access to Perkbox perksPension & Life Assurance: Employer-matched contributionsHours: Standard office hours are Mon–Thurs: 9:00–5:30 | Fri: 9:00–5:00 but we can offer flexibility to accommodate your needsCulture: Supportive, family-friendly, and values-ledWe are seeking individuals who not only bring skills and experience but also embody the behaviours and values that define our culture. The ideal candidate will:Treat others as you’d want to be treatedDo what you say and do it wellThink long-term while delivering todayRepresent yourself and the company with prideReady to Apply?If you’re ready to make a real impact and grow with a business that values integrity, performance, and people we would love to hear from you.